Questions · Asked and answered

Everything people ask.

Fit, timing, wearing a wig with no hair, returns. Start typing, and if the answer is not here, a person will give it to you.

Six cream wall niches, each holding one answer: a soft tape measure, a wig cap on a canvas block, four lace swatches from transparent to dark brown, a brass hourglass, an open box with tissue, and a bundle of dark brown wavy hair.
01 · Fit & size

The one number.

Sizing is the most common reason a wig comes back. These are the answers that prevent it.

Size Guide
How do I find my cap size?

Your cap size starts from one measurement: the circumference of your head. Each collection has its own chart.

SmallMediumLarge
Atelier, ready to ship20.5–21.5″21.5–22.5″22.5–23.5″
Signature20–21″21.5–22″22.5–23″

Atelier ready-to-ship caps are made at 21.5″, 22.5″ and 23.5″, and each can be taken in to your own number, by up to an inch, around and front to nape, for a $10 add-on. Atelier custom has no sizes: the cap is cut to your circumference, front to back and ear to ear. Signature also comes in Extra small, under 20″, and Extra large, above 23″. We set both to your actual measurement. Every Archive piece lists its own cap.

Measure it in ninety seconds with ONE SCAN on your phone, or with a soft tape.

Find my size
What if I am between two sizes?

On the Atelier, you are not. Each size covers a full inch (Small 20.5–21.5″, Medium 21.5–22.5″, Large 22.5–23.5″), so choose the one your number falls in. It is made at the top of that range; wear it as made, or we take it in to your exact number for a $10 add-on. On Signature, take the larger and give us your number: we set the cap to it. A cap can be taken in, never let out.

How accurate is ONE SCAN?

Eight in ten of our orders have needed no cap-size adjustment. The scan takes the measurements; a person sizes every wig by hand before it is built. On a first order an adjustment may still be needed.

About ONE SCAN
Can I give my own measurements instead of scanning?

Yes. When you start a scan you can enter your measurements by hand, and we will build to those. The Size Guide shows how to take all four with a soft tape.

Measure with a tape
What if my wig does not fit?

Cap size is part of our free adjustments. Write to us with your order number and your measurement and we make it right with you. A cap cannot be let out, so if it is too small, we work out the right fit together. Later on, a cap that is too large can still be taken in by the Studio.

Return or adjustment?
02 · No hair, no glue

On a bare scalp.

However much hair you have, or none at all, the cap is measured to sit on you.

Care Guide
Can I wear a Parfait wig with no hair at all?

Yes. When you build an Atelier wig, choose “No hair to prep”. It is our alopecia fit: the cap is measured to sit on your bare head rather than over braids or a bun.

Build an Atelier wig
Will it stay on without glue?

Glueless wigs are held by an adjustable elastic band, with no adhesive at all, so they come on and off in seconds. An adjustable strap on the band sets the fit, and a silicone lining can be added to every wig type.

I have a sensitive scalp. What should I choose?

Glueless wear. It uses no adhesive, it is the easier method to learn, and it is the one to choose for sensitive skin. If you have questions about your own scalp, a stylist can talk it through with you in a free consultation.

Book a consultation
Which lace colors are there?

Four: Transparent, Light Brown, Medium Brown and Dark Brown. Dark Brown is offered on the 13×6 frontal only. ONE SCAN reads your skin tone, and a stylist matches your lace to your skin rather than to a swatch chart.

How do I take off a glued wig without damage?

Slowly. Glue comes off with a remover and patience, never with a pull. Taking a wig off is the part that does the damage. There are three removal films in the Care Guide.

Watch the removal films
03 · Timing

How long it takes.

A wig made for you is not a wig picked off a shelf.

Shipping
How long will my wig take?

It depends on which house you order from. Our Shipping page lists each one, counted from the day you order, with the date it should reach you.

See your dates
Can I get it faster?

Yes, on every Signature wig, and faster delivery is offered once your wig is ready. Both are chosen at checkout.

Expedited and delivery options
Is shipping free?

Yes, in the US. International shipping is calculated at checkout.

The shipping policy
Will I pay duties on an international order?

Your country may charge them on delivery.

The shipping policy
04 · Returns

If it is not right.

Returns, adjustments and final sale each have one home: our Returns page.

Returns
What is your return policy?

The return window, the restocking fee and when it is waived are set out on our Returns page.

The terms
Do you offer free adjustments?

Yes, on every Atelier and Signature wig. What they cover, and for how long, is on our Returns page.

Free adjustments
What is the 100% Happiness Guarantee?

Our free adjustments and our return window, together.

The guarantee
Can you adjust the lace tint on my wig?

Yes. It is part of the free adjustments. Lace Color Matching in the Studio is a different service: when the hair on a replacement lace piece isn't colored, we color it to match your wig.

Is anything final sale?

Two things: semi-custom Signature wigs and Archive pieces. Why, and what still applies to them, is on our Returns page.

Final sale
05 · The hair

Who makes it, and from what.

Customized in the United States, before the box is closed.

The Atelier
What hair do you use?

Every wig we make is 100% virgin Remy human hair. Signature is sourced from Southeast Asia. The Atelier is sourced from Mongolia, Brazil or India: you choose which, and it is one of the seven points of your build.

Who makes my wig?

We work with skilled stylists to construct our wigs, including in Palm Springs, California. Every wig is customized in the United States by a US-based stylist before it ships, to ensure the fit and the finish.

How do I care for it?

Wash it every 7 to 10 wears: detangle dry, clarify with cool water, moisturize, then deep condition for at least 20 minutes with heat. Air dry on a stand, never on a heat setting. Store it on a stand, never in a plastic bag.

Wash day, step by step
06 · Offers & Studio

Your first wig, your first service.

Two offers, and they are simple.

The Studio
Is there a discount on my first wig?

Yes. Your first Atelier or Signature wig is 25% off, on the whole order, cut included. Your first Studio service is 15% off.

Signed in to your account, the offer is applied for you at checkout. Otherwise the page shows your code and the bag applies it.

What is the Studio?

Services for the wig you wear, whether we made it or not: lace replacement, lace color matching, haircuts, all-over color, styling and cap size adjustment. Bring it to Palm Springs or ship it to us. 15% off your first service, and 15 business days from the day your wig reaches us to the day it ships back.

See the Studio
07 · Help

Need a real answer?

Monday to Friday, 10am–4pm Pacific. Write any time; we answer when the desk opens.

Contact
How can I get help with my order?

Email support@myparfait.com with your order number. You can also book a virtual consultation with one of our stylists.

Can I speak with a stylist?

Yes. Book a free consultation: thirty minutes on video, for fit, color matching and what a wig will actually cost.

Book a consultation

Not on this page yet.

Ask a person. Monday to Friday, 10am–4pm Pacific, and we answer every message.

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