If it is not right, we work on it.
Most of the time, what feels like a return is an adjustment. Tell us what is wrong and we will point you to the right one. The terms are set out once, below, and the pieces that are final sale are named plainly, so you know before you order.
Tell us what is wrong.
Three questions. The answer is the same one a person on our desk would give you, from our written policy.
Three clocks, from the day it arrives.
Our 100% Happiness Guarantee: 30 days of free adjustments on Atelier and Signature, plus our return window.
Request a return within 72 hours of receipt and there is no restocking fee. From 72 hours up to 7 days after receipt, returns are accepted with a 20% restocking fee. After 7 days, a wig cannot be returned. The days run from the day the parcel arrived, not the day you opened it. The restocking fee is waived for orders that shipped more than 20 days from the original order date. All returns must be shipped back within 3 days of receiving the return label; otherwise, they are no longer eligible for return. On Atelier and Signature wigs, if you don’t love the color, cut, or style, you can return your wig within 30 days for a complimentary adjustment, a cap re-set included.
What cannot come back.
Read these before you order. Everything else can be returned, including an Atelier or Signature wig with a cut you ordered.
Final sale.
Semi-custom wigs come with fewer customization options: you choose the texture and the length. They are final sale and are not eligible for return or refund. The free adjustments still apply to them.
Final sale.
Every Archive piece is one of one, styled and finished before it is listed, and it ships exactly as you see it. It is not returned and not adjusted: no color, style or cap changes. If you are unsure of its cap size, ask us before you buy.
Three steps, and a person.
There is no returns portal. A return is started by email, a person reads it, and a label comes back to you.
- 01Email us
Send your order number and what is wrong to support@myparfait.com, inside the return window.
- 02We send you a shipping label
Shipping costs are non-refundable unless the product is defective.
- 03Post it back
Unworn, unaltered, and in its original condition, within the 3 days set out above.
A fit, color or style problem is often a free adjustment rather than a return. Ask us first.
Sizing is the most common reason a wig is returned. One measurement prevents most of them. Read the Size Guide
750 N Palm Canyon Dr
Palm Springs, CA 92262